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CONTEST ANNOUNCEMENT! Enter to win a $50 Amazon Gift Card!
Tell us a personal story of a time when Mozy really helped you out. Did you think all was lost but found Mozy had what you needed? Did it "save your bacon" so-to-speak? Check out the contest blog post for details on how to enter for a chance to win!

Latest Blog: How to Back Up Those Summer Vacation Photos
Want to make sure that your precious vacation memories are safely and securely backed up to your account? Follow the steps in the latest blog post to ensure that they are...

Sales Questions

What support options are available? (3)

Author: Mozy_Sales_QnA Date: 06-26-2015 01:43 PM

As a Mozy partner, you’re expected to offer Level 1 support to your customers as they need it. If you need to escalate product issues to Mozy, you receive Level II 24/7/365 technical support. Mozy's U.S.-based technicians are available to assist you with specific needs on a pre-agreed SLA. In addition, Mozy can provide L1-branded customer support for an additional fee if needed.

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What other benefits does the Mozy Partner Program offer?(2)

Author: Mozy_Sales_QnA Date: 06-26-2015 01:42 PM

All partners receive the ability to offer Mozy online backup under their own specific brand. All partners will have access to the Mozy Partner Portal. Through the portal, partners can get trained on the product offering, download sales and marketing collateral for branded collateral creation, and get the most recent partner news. In addition, you will be assigned a dedicated marketing resource for collateral needs, training, enablement materials and incentives tailored to your organization.

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Is there someone who can assist me if I have sales questions? (2)

Author: Mozy_Sales_QnA Date: 06-26-2015 01:42 PM

Of course! Each partner is assigned a dedicated partner manager (PM) who is available to discuss sales training, product overviews, and answer general questions. Your PM can also bring in a technical resource if needed to answer more technical questions about the product itself.

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How do I brand the solution?

Author: Mozy_Sales_QnA Date: 06-26-2015 01:41 PM

Mozy will work with you after you’ve become a partner to determine your branding strategy and assist you in offering backup as a fully branded solution, or as a backup product, powered by Mozy.

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How do I get started? (2)

Author: Mozy_Sales_QnA Date: 06-26-2015 01:41 PM

It's easy. Submit an application here. A Mozy partner representative will review your application and respond to you usually within 24 hours. Thousands of businesses worldwide trust Mozy for their clients' backup needs, and so should you. For more information about the Mozy Service Provider Partner Program, email us here.

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What should I charge my customers for the MozyPro service?

Author: Mozy_Sales_QnA Date: 06-26-2015 01:41 PM

As a Mozy partner, what you charge your customers for your branded backup service is at your discretion.

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What kind of pricing can I expect? (2)

Author: Mozy_Sales_QnA Date: 06-26-2015 01:40 PM

Mozy offers all of our partners pricing based on several highly customized factors. Your partner manager can work out specific details and give you a better idea of what kind of pricing you can expect.

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Are there Mozy sales materials I can use to market the service to my customers? (2)

Author: Mozy_Sales_QnA Date: 06-26-2015 01:38 PM

Of course! Mozy has product sheets, sales scripts, and technical documentation, in addition to website banners and logos available in the Mozy Partner Portal that can be leveraged or customized as needed. Need something not currently available on the portal? To make your request, simply email email us.

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Why should I become a Mozy Service Provider Partner? (1)

Author: Mozy_Sales_QnA Date: 06-26-2015 01:36 PM

Digital data is expanding and the demand for a proven backup solution is growing among today's businesses. Becoming a Mozy partner allows you to create a profitable business selling the award-winning Mozy backup services to your valued customers.

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Announcing New Section in Community

Author: zachm Date: 06-26-2015 01:30 PM

I'm happy to announce that the community now has a Q&A section for customers interested in the product. Currently it is hard to post as a non-customer so we have setup a survey for people that land on select pages to ask questions and we will populate this blog with those questions. Over time it will serve as a repository for many questions and answers. Non community members can comment on any posts that have been written and follow the blog to get an answer.

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