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The Mozy Blog: Windows 10, FilterError0, and Digitally Signed Driver Errors
A new update has been released for the Windows client that resolves some issues users were experiencing with Windows 10. Check out the latest blog for details!

April's Webinar: Protecting Your Data From Attack
In case you missed it, April's webinar has been posted!

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Create a new post with your question and our community members and moderators will be happy to help answer it for you!

Sales Questions

Why should I become a Mozy Service Provider Partner?

Author: Mozy_Sales_QnA Date: 09-30-2015 03:29 PM

Digital data is expanding and the demand for a proven backup solution is growing among today's businesses. Becoming a Mozy partner allows you to create a profitable business selling the award-winning Mozy backup services to your valued customers.

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Mozy Service Provider Partner Program FAQ

Author: Mozy_Sales_QnA Date: 09-30-2015 03:28 PM

Take a look at our latest section for the Mozy Partner Provider!

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How is Mozy with network optimization?

Author: Mozy_Sales_QnA Date: 09-11-2015 04:15 PM


Single-instance storage: Duplicate files across your environment are backed up only once, saving bandwidth. •• Bandwidth throttling: Bandwidth usage can be throttled so that more or less of your upload bandwidth is used.

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Is mozy flexible with backup options?

Author: Mozy_Sales_QnA Date: 09-11-2015 04:13 PM

Back up desktops, laptops, and more: MozyEnterprise

backs up desktops, laptops, and mission-critical

applications, including Microsoft SQL and Exchange.

Open and locked file support: The Mozy service backs up

all open and locked files, including Outlook PST files.

Version support: Restore from file versions up to 90 days

in the past.

Mobile app: Access stored data from any iOS or Android

device with the free Mozy mobile app. Users can search,

view, download, and send any file that is backed up on

their MozyEnterprise account.

Windows, Mac, and Linux support: Mozy supports

Windows 8.1, 8.0, 7 and Vista; and Server 2012 and 2008;

Mac OS X 10.9, 10.8, 10.7 and 10.6; and Linux distributions,

including CentOS, Debian, Fedora, Red Hat, and Ubuntu.


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What kind of support do I get with Mozy?

Author: Mozy_Sales_QnA Date: 09-11-2015 04:12 PM

Mozy Support representatives know the service, understand

your technical configurations, and can help you resolve

issues quickly. The Mozy Support team is available to Mozy

customers 24 hours a day, 7 days a week, 365 days a year.

The Support Portal features a knowledge base, tutorials,

Mozy Community, documentation, live online chat, and

phone support.

Mozy Support is the recipient of two Stevie Awards, which

recognize Mozy in the Best Use of Technology in Customer

Service for Computer Software and Services category.

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How secure is Mozy?

Author: Mozy_Sales_QnA Date: 09-11-2015 04:11 PM

Encryption: Backup and sync data is encrypted locally

with enterprise-grade encryption prior to transfer, during

transfer, and while at rest in the EMC cloud. Multiple

encryption key options provide added security.

World-class data centers: EMC data centers employ the

highest protection standards, including state-of-the-art

security with 24x7x365 onsite monitoring.

Maintain regulatory compliance: Mozy helps

organizations comply with standards such as Health

Insurance Portability and Accountability Act (HIPAA),

European Safe Harbor, Payment Card Industry Data

Security Standard (PCI DSS), EU federal data protection

acts, and more.

Audits and certifications: Mozy has successfully

completed a Statements on Standards for Attestation

Engagements (SSAE 16) examination and is International

Organization for Standardization/International

Electrotechnical Commission (ISO/IEC 27001) certified.

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Is Mozy easy to use?

Author: Mozy_Sales_QnA Date: 09-11-2015 04:00 PM

Backup, sync, and mobile access together: Mozy

ensures that users can work with their most important

files from wherever on their desktops, laptops, tablets,

and smartphones with the assurance that their files are

protected against loss.


Easy account management: Manage multiple users with

the multi-tenant, web-based Mozy Admin Console.


Simplified storage management: Devices draw from a

single pool of storage at the organizational level, so you

don’t have to assign storage to every single device, saving

you time and reducing administrative burden.


Set up user groups: Organize users into meaningful

groups by profile, space usage, feature availability, backup

configuration, and more for easier administration.


Federated Identity integration: Automatically trigger user

creation, organizations, and removal in MozyEnterprise

through Active Directory or other LDAP-capable directory

service for secure, automated user provisioning and



Single sign-on: Users log on with Active Directory



Customized installations: Choose from user-assisted,

background, and silent installation options through your

software management system of choice.


Automatic or scheduled backups: Mozy manages your

backups so you don’t have to. Back up automatically or

schedule your backups weekly, daily, or even multiple

times a day.


Customized configurations: Set policies on backup

speeds, create customized backup sets, or define which

file types should be backed up.


Reliable data restores: Browse and search your backed

up files, then restore any file versions created during the

previous 90 days using our web portal, software client, or

by ordering a media restore.


Local backup: Windows users can back up locally to an

external device as well as to the EMC cloud for double

protection with Mozy 2xProtect.


Standard and customizable backup sets: Use pre-defined

backup sets of common file types, or create your own

backup sets.

Read more ...

Is Mozy fast?

Author: Mozy_Sales_QnA Date: 09-11-2015 03:59 PM

File scanning: Back up millions of files effortlessly with

advanced file scanning.

Data seeding: The initial upload of data to the cloud can

be slow over the wire; Mozy® Data Shuttle™ for Windows

and Mac lets you move gigabytes or terabytes of data to

the EMC cloud quickly.

Forever-incremental backups: After the initial backup,

MozyEnterprise only backs up new or changed portions of

files, saving time and bandwidth.


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What is the end user experience like?

Author: Mozy_Sales_QnA Date: 09-11-2015 03:57 PM

With MozyEnterprise, administrators can manage backups

centrally or devolve some, or all, of the control to the user. If

empowered, users can use the MozyEnterprise client to:

Sign in using Active Directory credentials

Select files and folders to back up

Set up a Mozy Sync folder to keep their active files

updated across multiple devices

Set automatic and scheduled backups

Configure options and bandwidth throttling

Enable local backup with Mozy® 2xProtect™ for Windows

Enable on-demand backups

See a history of all backups

Restore files and folders

Read more ...

What tools are provided for customization?

Author: Mozy_Sales_QnA Date: 09-11-2015 03:55 PM

The MozyEnterprise web console allows the IT admins to:

Easily manage backup, sync, and mobile access for

thousands of users

Create subadministrators

View account usage, history, and stats

Generate and email reports automatically

Securely integrate with Active Directory and other identity

providers via LDAP for automated management of Mozy

user accounts and SAML for SSO

Customize configuration settings

Read more ...