We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.

http://community.mozy.com/t5/Sales-Questions/What-support-options-are-available-1/ba-p/84113

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Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!
Mozy_Sal...

Elite Level 1

(13)

What support options are available? (1)

As a Mozy partner, you’re expected to offer Level 1 support to your customers as they need it. If you need to escalate product issues to Mozy, you receive Level II 24/7/365 technical support. Mozy's U.S.-based technicians are available to assist you with specific needs on a pre-agreed SLA. In addition, Mozy can provide L1-branded customer support for an additional fee if needed.

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zachm
Admin Emeritus

(408)

Feel free to post questions below. You will want to bookmark the page if you ask your question as a guest. That way you can come back to see any answer you posted. If you are a registered member, you will see an email letting you know your post was responded to.

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