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New from the Blog: Take a Tour of the Mozy Admin Console
Take a tour of the Mozy Admin Console in Part 1, Part 2: Users & Machines, Part 3: SubPartners & SubAdmins, Part 4: Resources and Billing, and the most recent installment, Part 5: Graphs & Reports.

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Mozy_Sal...

Elite Level 1

(13)

What support options are available? (1)

As a Mozy partner, you’re expected to offer Level 1 support to your customers as they need it. If you need to escalate product issues to Mozy, you receive Level II 24/7/365 technical support. Mozy's U.S.-based technicians are available to assist you with specific needs on a pre-agreed SLA. In addition, Mozy can provide L1-branded customer support for an additional fee if needed.

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zachm
Admin Emeritus

(402)

Feel free to post questions below. You will want to bookmark the page if you ask your question as a guest. That way you can come back to see any answer you posted. If you are a registered member, you will see an email letting you know your post was responded to.

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