Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Announcements
Enter to Win a $50 Amazon Gift Card!
We've decided to redesign our Mozy Community and we want YOUR feedback. Run on over to our Community Feedback Giveaway and tell us what you think about our current Community, what you'd like to see from a new Community design, or anything else Community-related for a chance at a $50 gift card!

Don't miss it-the giveaway ends on 3/27!


Join Us for the March Webinar: My Backup Is Not Working, How Do I Fix That?
Have you ever wondered how to troubleshoot your backups when they're missed or stop working fully? Join us on March 29th at 9AM PST while we walk you through some basic troubleshooting and your options for fixing backup issues with Support. Register HERE.
SallyNeil
Cook
(0)
Solved (Go to Solution)

will Software be restored along with files???

I have to replace my laptop.  will mozy restore my microsoft office professional software along with my files?

 

or will i have to buy the software again and install myself on the new laptop?  

0
remymozy
Moderator
(80)
Solution

Re: will Software be restored along with files???

Mozy can backup program files if you select them for backup, however Mozy cannot restore those files in a way that they would be functional as there are many Windows system dependencies that Mozy does not have access to. You would need to reinstall the program. If you have already activated a Microsoft Office license with Microsoft then you can simply login to your account and download it again. If you never activated it with Microsoft then there are additional ways to recover it according to Microsoft. If you experience any issues with these methods you would want to contact Microsoft support for further assistance. 

JaredG
Moderator
(384)

Re: will Software be restored along with files???

@SallyNeil

 

Like @remymozy has mentioned, you will not be able to restore Microsoft Office as a program but only the data you created with Microsoft Office, only if these file were selected for backup initially on the previous computer.

 

Please post any questions or comments.

 

 

Thank you,

Jared
Mozy Support
0
JaredG
Moderator
(384)

Re: will Software be restored along with files???

@remymozy

 

Have all your questions been answered?  Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0
PTNubs
Moderator
(270)

Re: will Software be restored along with files???

@SallyNeil I don't see a restore setup under your account yet.

 

Are you having trouble with your restore?


Peter M
Community Moderator
0
JaredG
Moderator
(384)

Re: will Software be restored along with files???

@SallyNeil

 

The community hasn't heard back from you since your original post in this thread about a week ago.  Do you have any other questions before we mark this thread as solved?

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0
JaredG
Moderator
(384)

Re: will Software be restored along with files???

@SallyNeil

 

Since we haven't heard back from you in more than a week so I've marked this thread as solved, however if you have any questions please come back into the community any time.

 

Thank you,

Jared
Mozy Support
0