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Do I have to stay logged in on Mozy during a restore to a new computer? My Mozy session keeps timing out, and I don't know if that is prolonging the restore process, which appears slated to take 3 days!
Hi. It looks like your question didn't get answered by one of our community members. Let me get a Mozy Support agent to hop in and assist you. I don't think you need to stay logged in. Depending on file size and connection speed it could legitimately take that long to download. But let me get an agent that can tell you for sure.
@Krayon While you don't need to be logged into the Mozy website, you do need to be logged into the computer, and the computer's sleep settings need to be disabled. Perhaps that is delaying the completion of the restore.
If this helped you please like the response given and press Accept as Solution
It appears that you finished the restore on 02/05/2016. We feel like this issue has been resolved. We are marking the solution for future reference. Please let us know if you need any further assistance.