We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.



Click to close the image preview

Showing results for 
Search instead for 
Do you mean 

Are you new to the Mozy Community? Get started by learning helpful tips and tricks.

Go to New to the Community
Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!


Threads (83) Author Status Replies Date
Can I just restore my downloads? Jeanne Solved 2 02-05-2017 07:16 AM
Will files be restored in original folders when I restore to a new computer? Jeanne Solved 2 02-05-2017 07:10 AM
Backup set deleted stevejarvis Solved 5 01-15-2017 03:50 PM
Install a Printer during restore? Thurley001 Solved 3 01-17-2017 03:24 PM
Files not being backed up pha Solved 9 01-01-2017 10:40 PM
I did a full restore to my new motherboard. Where is the restored folder on my PC? win 10 jbob Solved 5 12-20-2016 11:45 AM
can't open new files janev Solved 6 11-09-2016 06:10 AM
WHERE'SMY DATA qcwriter1 Solved 7 11-01-2016 02:26 PM
Previous restore ID dpippitt Solved 4 11-04-2016 05:52 PM
will Software be restored along with files??? SallyNeil Solved 6 10-22-2016 10:59 AM
BAckup Windows 10/ New computer Windows 7 Pro KH5000 Solved 7 10-04-2016 06:10 PM
worst product ever elow700141 Solved 8 09-20-2016 04:22 PM
Missing Files after Restore to New Computer oolgoddy Solved 4 08-22-2016 06:36 PM
Transfer Files to a New Computer TW1 Solved 6 08-15-2016 12:09 PM
Deleted File Search it-support Solved 4 07-01-2016 05:23 AM
Can't access Mozy files downloaded from purchased USB drive EddieSettles Solved 9 05-20-2016 06:14 PM
Restoring after factory reset dommm Solved 5 05-20-2016 01:47 PM
Windows 7 to Windows 10 Gfleet Solved 4 05-16-2016 12:34 PM
Restore tab missing Rdp Solved 5 05-09-2016 01:43 PM
Code : FRIDOW0001 shall787 Solved 4 04-25-2016 02:11 PM
Missing files from restore after replacing computer jjanssen Solved 4 01-02-2016 11:46 AM
restore challenges Krayon Solved 6 02-04-2016 09:11 AM
Quick Note Problem raz Solved 8 02-21-2016 01:39 PM
Getting that ONE file that didn't back up dcedgren Solved 4 03-08-2016 09:48 AM
Data gone if account lapsed? hhs Solved 5 01-23-2016 10:45 AM
Failure to restore - incomplete Lewis Solved 3 12-28-2015 01:09 PM
Finding Files Kool Solved 4 12-05-2015 03:08 PM
Downloading files is very slow - even with a very fast internet connection? MO-Bar Solved 5 11-30-2015 06:17 PM
Can't open my restored files chuck1k Solved 6 11-15-2015 09:34 PM
Restoring e-mail messages jedd Solved 5 11-30-2015 12:53 PM