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Alert: Attention macOS High Sierra Users: We are aware there may be some compatibility issues between macOS High Sierra and Mozy. Your backed up data remains protected. We will continue to provide updates as they become available.

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qcwriter1
Warrior
(5)
Solved (Go to Solution)

WHERE'SMY DATA

My ailing laptop is not listed as one of the devices backed up after I hit the restore tab. My laptop has not been functional for over two months. My desktop was my secondary device, yet it is the only one listed.

AngelinaS
Moderator
(222)
Solution

Re: WHERE'SMY DATA

@qcwriter1   On the web restore page, you can see all computers still associated with your account under the Devices tab.  Looking at your account there are 2 computers listed.  You can restore files as needed from them.

 

If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

0 Reps
PTNubs
Moderator
(272)

Re: WHERE'SMY DATA

@qcwriter1

I see that you have a restore in progress from that laptop.

 

If there is anything else we can help with, please let us know.

Otherwise, please mark this thread as solved.

Thanks.


Peter M
Community Moderator
0 Reps
AngelinaS
Moderator
(222)

Re: WHERE'SMY DATA

@qcwriter1   Was the information provided in this thread helpful in answering your questions?


If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

0 Reps
JaredG
Moderator
(706)

Re: WHERE'SMY DATA

@qcwriter1

 

We haven't heard back from you since your initial post.  Do you have any additional question before we mark this thread a solved?

 

Thank you,

Jared
Mozy Support
0 Reps
PTNubs
Moderator
(272)

Re: WHERE'SMY DATA

@qcwriter1

I see that you have a restore in progress from that laptop.

 

If there is anything else we can help with, please let us know.

Otherwise, please mark this thread as solved.

Thanks.

 


Peter M
Community Moderator
0 Reps
angelag
Community Manager
(1235)

Re: WHERE'SMY DATA

Hi @qcwriter1,

 

We haven't heard back from you in quite some time. We're hoping your restore was all taken care of, and so we're going to go ahead and mark this thread as resolved. If you have any further issues or concerns, please don't hesitate to reach out to us again via the community or by contacting support directly.

 

Have a great day!

Angela G.
Community Moderator/Technical Support
0 Reps
ShawnL
Community Manager
(625)

Re: WHERE'SMY DATA

@qcwriter1 - If there are any additional questions we can help answer for you, please let us know. 

 

Thank you for using the Mozy forums!

Shawn L.
Community Manager
0 Reps