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Transfer Files to a New Computer

I have been unable to restore/transfer my Outlook Contacts to my new computer. I get this error message "File Access denied. You do not have permission to access...... " I'm sure I'm doing something wrong, but at this point, I have tried all I know to do.

Community Manager

Re: Transfer Files to a New Computer

Hey there @TW1,


Typically a message like that implies that you have some security settings or permissions issues that are getting in the way on the computer.


Let's double check a few things, I have a few clarifying questions I'd like to ask to further understand what you are experiencing and point you in the right direction for fixing the issue.


At what point in the process do you receive this message? Is it only when you try to save the file to the computer?


Are you logged in as the administrator on this computer or just a User?


What operating system (and version) are you running on your machine? Mac OSX (name or number) and Windows (7, Vista, 10, etc.)



Angela G.
Community Moderator/Technical Support

Re: Transfer Files to a New Computer




Many times, especially in Windows, you can see issues with file permissions after a restore.

What you may need to do is change the ownership of the folder with your Outlook files to be your current Windows user.

Please reference the following article to change the permissions on that folder:


How to take ownership and get full access to files and folders in Windows 10


If you are still having issues with the folder permissions, please consult with a Windows specialist or contact your preferred 3rd part IT service provider.


Peter M
Community Moderator

Re: Transfer Files to a New Computer



Have you been able to follow the instructions given?  Please post any questions or comments.


Thank you,

Mozy Support

Re: Transfer Files to a New Computer

@TW1 We haven't heard back from you yet regarding this issue. Have you tried the steps above to try and get this resolved?

Tyler W.
Community Moderator, L1 Team Lead

Re: Transfer Files to a New Computer

@TW1     Was the information provided in this thread helpful in answering your questions?

If so, please like the response given and press Accept as Solution.

Thank you,



Re: Transfer Files to a New Computer



I see you've created a case with Support for assistance. Please let us know if you need additional help.