We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.



Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!
Solved (Go to Solution)

Re: Restore issue

I have a similar problem.  I had to wipe my PC and put on a clean copy of Windows 10.  Now I am unable to restore my Mozy files.  I keep getting this message:  "Server Error There is a problem with our servers. Please try again later. Code : FRER0001

0 Reps
Community Manager

Re: Restore issue

HI @Unknown,


We've gone ahead and moved your response to it's own thread since it's unrelated to the topic you commented on. The error you're getting. We did have a restore problem earlier this morning that may have caused the server errors you were seeing, but it has been resolved as of about midday, can you try your restore again and see how it goes?

Angela G.
Community Moderator/Technical Support

Re: Restore issue



I have marked this thread as solved since there should be no more restore issues however if you have any other problems, please post in the community any time.


Thank you,

Mozy Support
0 Reps