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raz
Student
(0)
Solved (Go to Solution)

Quick Note Problem

I had to run zoek to get rid of a virus.

In doing so, I lost Quick Note and all data in it.

Restoring my computer with mozy, using the backup from a day before the infection, did not help. 

I use Windows and Chrome.

 

Any ideas/suggestions. The information there was extremely valuable, please help.

 

Raz 

 

 

0 Reps
zachm
Admin Emeritus
(393)

Re: Quick Note Problem

Looks like you are still waiting for some help from the community. Let me get a Mozy support agent to reach out with an assist.

Zach M.
Community Manager
0 Reps
raz
Student
(0)

Re: Quick Note Problem

Thanks a million,

 

I am really stressed, about 3 month's of collected data on five projects is lost!

0 Reps
zachm
Admin Emeritus
(393)

Re: Quick Note Problem

I'm still working on getting an agent to assist you in confirming if these files were backed up. A quick look at QuickNote website shows that all of your notes are hosted in the cloud. Have you logged in to their website to check for that?

Zach M.
Community Manager
0 Reps
AngelinaS
Moderator
(222)
Solution

Re: Quick Note Problem

@raz   I checked your account and don't see a file or folder called Quick Notes, but I do see OneNote as part of a folder name.  Is this what you are looking for?  Mozy can only backup files/folders that are selected for backup as per http://support.mozy.com/articles/en_US/FAQ/Selecting-Files-to-Backup-Using-the-FileSystem-Tab for Windows, or http://support.mozy.com/articles/en_US/FAQ/Selecting-files-to-backup-on-a-Mac for a Mac.  

 

If this helped you please like the response given and press Accept as Solution


Thank you,


Angie
Moderator

JaredG
Moderator
(706)

Re: Quick Note Problem

@raz

 

Were you able to locate the data you were looking for QuickNotes, or did instructions that ZachM or AngalinaS post help? 

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0 Reps
zachm
Admin Emeritus
(393)

Re: Quick Note Problem

@raz Where are you at on this?

Zach M.
Community Manager
0 Reps
raz
Student
(0)

Re: Quick Note Problem

Hey Zack,

 

Thanks for the follow up.

 

According to Angie I should have included it in back ups. I have the entire hard drive on back up, everything gets backed up and I had no way of knowing that particular item was not being backed up for whatever reason. 

 

Well, we live and learn.

 

raz

0 Reps
Tyler_W
Moderator
(72)

Re: Quick Note Problem

@raz  We feel like this issue has been resolved. We are marking the solution for future reference. Please let us know if you need any further assistance.

Tyler W.
Community Moderator, L1 Team Lead
0 Reps