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micool
Spy
(5)
Solved (Go to Solution)

MotherBoard crashed,Can I recover files to new computer? thanks

My Mother Board crashed, So I bought a new notebook. I used the free version of Mozy and I wanted to know if I can recover any files to my new computer and if so what is the best safest way to do it. Thanks Micool

0 Reps
ScottS1
Moderator
(105)
Solution

Re: MotherBoard crashed,Can I recover files to new computer? thanks

@micool

 

Yes this should be possible. You can restore files at:

 

- https://secure.mozy.com

- Once you log in, you should land at Account Pages or Devices and Synced

- If at Account Pages, click on Restore Files to the right of the machine name

- If at Devices and Synced, click on Devices, then checkmark to the left of the machine name

- Click on "Restore All Files"

- If 3 GB or less, you can download the files immediately to the computer in question

- If above, follow the Recommended method to download the Restore Manager and install it

- Then download the .mzd file and then open it with Restore Manager

- Don't choose Restore to original location as it puts it in C:\Users and it won't technically be the same computer

- Instead, choose a custom location/folder

 

Let me know if this helps!

 

Regards,

 

Scott

Mozy Support

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angelag
Community Manager
(320)

Re: MotherBoard crashed,Can I recover files to new computer? thanks

Hi @micool,

 

For more help with this, see: Requesting Web Restore for All Files

Angela G.
Community Moderator/Technical Support
JaredG
Moderator
(454)

Re: MotherBoard crashed,Can I recover files to new computer? thanks

@micool

 

Your restore history shows that you were able to restore all your files.  Please post any other questions or comments, otherwise please mark this thread as solved.

 

Thank you,

 

 

Jared
Mozy Support
JaredG
Moderator
(454)

Re: MotherBoard crashed,Can I recover files to new computer? thanks

@micool

 

We haven't heard from you since your initial post on April 26th.  Please mark this thread as solved or post any questions or comments.

 

Thank you,

Jared
Mozy Support
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micool
Spy
(5)

Re: MotherBoard crashed,Can I recover files to new computer? thanks

Hello all;

  First I want to thank you for your help, I did do something and did review my photo's but still trying to figure this all out.  I think I need more memory so I guess I need a paid subscription. I'm not real computer savvy so it takes me a while to get up tom speed. Expect more questions soon.

 

 

                                      Thanks Again

                                            Mike

angelag
Community Manager
(320)

Re: MotherBoard crashed,Can I recover files to new computer? thanks

HI @micool,

 

Do you mean you need more space to save your files to? If you need to upgrade to a paid account from a free account, please follow the steps here: How do I upgrade from a free account?

 

Please let us know if you have any further questions or concerns.

Angela G.
Community Moderator/Technical Support
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AngelinaS
Moderator
(220)

Re: MotherBoard crashed,Can I recover files to new computer? thanks

@micool   Was the information provided in this thread helpful in answering your questions?


If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

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ScottS1
Moderator
(105)

Re: MotherBoard crashed,Can I recover files to new computer? thanks

@micool

 

No worries! Let us know when you have additional questions. Feel free also to open a new thread if you have a different topic you need assistance on. We will mark this thread as resolved in the meantime. We're here for you when you need us, so don't hesitate to reach out!

 

Regards,

 

Scott

Mozy Support

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ShawnL
Community Manager
(146)

Re: MotherBoard crashed,Can I recover files to new computer? thanks

@micool - Please let us know if there are any other questions we can help answer for you. 

 

Thank you for using the Mozy forums!

Shawn L.
Community Manager
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