We are upgrading our Mozy Community!
The new community will have new features, a much improved user interface and will work on your mobile devices.
You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform.
Please see this link for further support options that are always available to you.
We apologize for the inconvenience this may cause.
I have a need to restore certain files on a local Mozy backup that was created with a previous computer. Another post here said that such files are open to regular transfer from my external drive to the new computer. However, when I try that, I am told that I do not have permission to copy, nor even to read the files. How do I go about acquiring permission to do that?
That actually isn't a Mozy problem specifically, as Mozy just stores the files and doesn't change permissions. Somehow your files are locked on that drive still though. In this case try googling 'Adding Read/Write permissions to a file/folder'. Then follow those steps for the files on that drive.
Benjamin_C ~Mozy Support
PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!