We are upgrading our Mozy Community!
The new community will have new features, a much improved user interface and will work on your mobile devices.
You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform.
Please see this link for further support options that are always available to you.
We apologize for the inconvenience this may cause.
From your description it sounds like you replaced your old computer with your new one. In order to restore the files that use to be on the old computer you need to do the restore from the day before you installed Mozy. To do a restore from a previous date follow this article:
I had to modify the instructions and found the Restore Page, Followed the instructions, selected the date, stared my Restore, saw the Restore in action via the counter down loading my files and time remaining counter and felt relieved.
Exited out to my Excel program to check the files and NO files. Checked my cell phone, where I could see all my files, and they were gone. Hunt as I may I can not find my Restored Files.
Anyone have n idea where they went? The counters on the bottom showed the transfer but to where?