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I'm sorry to hear you're having a hard time locating your previous posts. I see you posted this weekend in THIS POST and were receiving help there from @Benjamin_C there as well. Try clicking on that link (THIS POST above) to access that other thread.
@momkat - We're going to go ahead and mark this thread as resolved as you have another thread with more information and you are currently working with our support team on your restore questions in an open support case.