We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.

http://community.mozy.com/t5/Restores/HELP/td-p/91319

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Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!
Energy_E...

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HELP

Please can someone help me....  I paid for media to restore my files.... i have a deadline.... please reach out ASAP

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ShawnL
Community Manager
(628)

Re: HELP

For reference, please see the following thread with the same question:

 

Restore From Media

Shawn L.
Community Manager
0 Reps
ShawnL
Community Manager
(628)

Re: HELP

@Energy_Emma - I went ahead and created a case with support for you who will reach out to you about your question. Please look for a separate email with additional information. 

 

Thanks!

Shawn L.
Community Manager
0 Reps
ShawnL
Community Manager
(628)
Solution

Re: HELP

@Energy_Emma - Just a quick update. Our support team has reached out to you through your case. If you didn't receive the response, please let us know and we will resend or we can try contacting you via another method. 

 

Thanks!

Shawn L.
Community Manager
0 Reps
ShawnL
Community Manager
(628)

Re: HELP

Follow the main thread here:

 

Restore From Media

 

Marking this duplicate thread as resolved and we will keep the main thread open. 

Shawn L.
Community Manager
0 Reps