We are upgrading our Mozy Community!
The new community will have new features, a much improved user interface and will work on your mobile devices.
You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform.
Please see this link for further support options that are always available to you.
We apologize for the inconvenience this may cause.
So I'm pretty sure the answer to this is going to be a negative, but I want to check just in case.
My laptop was stolen last night. Fortunately, it was last backed up by Mozy a day ago. Unfortunately, I hadn't tweaked my settings in a while and I realize now that none of my financial data or encrypted computer passwords were being backed up, because they have unusual file extensions.
I'm wondering if there's any way to change my settings online so if the crooks turn on my laptop and connect to wifi I can see if I can get it to back up these files as well. But so far I can only see a way to change backup settings locally, which isn't going to cut it for me unless I figure out where my laptop is first.
I'm sorry to hear that your laptop was stolen. Mozypro customers do have some options available to adjust settings from your an account on the internet, unfortunately Mozyhome customers may only adjust settings locally on the computer.
However if the crooks turn the computer and backup takes place then we can pull the IP address from the backup which may assist your local law enforcement to locate the crooks. There are some requirements that must be met for us to do this if another backup takes place.
Thanks for your reply, JaredG. I appreciate your help.
It is sad to hear that that isn't an option for MozyHome users (perhaps someday).
In terms of finding the computer, it looks like the last backup occurred 2 days ago, so I am not sure whether it was my last backup or their first. Is there any way to see at what time this occurred? What requirements would need to be met to get the IP address if we did find a backup occurred while it was not in my possession?