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Alert: Attention macOS High Sierra Users: We are aware there may be some compatibility issues between macOS High Sierra and Mozy. Your backed up data remains protected. We will continue to provide updates as they become available.

Latest from the Blog: Thinking About Signing Up for MozyPro?
Are you a new customer looking to protect your business data? Or maybe you're a MozyHome user who needs to make sure their work-related documents are protected and are thinking of upgrading to MozyPro? See why you should and how to do it in today's post...

September's Webinar: User Groups: What are they good for?
In case you missed it, today's webinar has been posted!
hhs
Cook
(0)
Solved (Go to Solution)

Data gone if account lapsed?

My account lapsed and my files appear gone within Mozy.  Is that accurate?  Have they truly been wiped?  Or if I start the charges again will they come back?  Thanks all.

0 Reps
Benjamin_C
Moderator
(194)

Re: Data gone if account lapsed?

Basically we try to give people a grace period before deleting their content from our servers. I went and checked and found Some data still on our servers from the last time it backed up. (about 18 GB worth). There is no guarantee how much longer it will stay nor if some of the data has been lost. If you want to do a restore, or continue backups, update your account as soon as possible!

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
AngelinaS
Moderator
(222)
Solution

Re: Data gone if account lapsed?

@hhs   In order to restore any data that is still available, you will need to update your account as per http://support.mozy.com/articles/en_US/FAQ/How-do-I-change-the-credit-card-on-my-MozyHome-account

 

If this helped you please like the response given and press Accept as Solution


Thank you,


Angie
Moderator

 

JaredG
Moderator
(706)

Re: Data gone if account lapsed?

@hhs

 

I see that your account has been activated again as of today and I still see all of your data on your account.  The last backup from Dec 1st, 2015 is available for restore if you needed to restore any data.

 

Please post any other questions you may have and "accept as solution" the post that was the solution to your issue.

 

Thank you,

Jared
Mozy Support
Tyler_W
Moderator
(72)

Re: Data gone if account lapsed?

 

@hhs

 

We feel like this issue has been resolved. We are marking the solution for future reference. Please let us know if you need any further assistance.

Tyler W.
Community Moderator, L1 Team Lead
hhs
Cook
(0)

Re: Data gone if account lapsed?

Yes, thanks all for this.  I was able to re-establish the account before it purged.  Much appreciated!!!!

0 Reps