Data gone if account lapsed?

[#1]

My account lapsed and my files appear gone within Mozy.  Is that accurate?  Have they truly been wiped?  Or if I start the charges again will they come back?  Thanks all.

[#2]

Basically we try to give people a grace period before deleting their content from our servers. I went and checked and found Some data still on our servers from the last time it backed up. (about 18 GB worth). There is no guarantee how much longer it will stay nor if some of the data has been lost. If you want to do a restore, or continue backups, update your account as soon as possible!

[#3 · Accepted solution]

@hhs   In order to restore any data that is still available, you will need to update your account as per http://support.mozy.com/articles/en_US/FAQ/How-do-I-change-the-credit-card-on-my-MozyHome-account

If this helped you please like the response given and press Accept as Solution

Thank you,

Angie
Moderator

[#4]

@hhs

I see that your account has been activated again as of today and I still see all of your data on your account.  The last backup from Dec 1st, 2015 is available for restore if you needed to restore any data.

Please post any other questions you may have and "accept as solution" the post that was the solution to your issue.

Thank you,

[#5]

@hhs

We feel like this issue has been resolved. We are marking the solution for future reference. Please let us know if you need any further assistance.

[#6]

Yes, thanks all for this.  I was able to re-establish the account before it purged.  Much appreciated!!!!