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shall787
Cook
(0)
Solved (Go to Solution)

Code : FRIDOW0001

The error message is:

Instant download failed. Please try again later. If this continues to happen, please contact Customer Support.

 

Mozy Restore Manager says that my download is "Estimating." That has not changed for 5 days.  Is this normal?

0
Tyler_W
Moderator
(72)

Re: Code : FRIDOW0001

@shall787 Where in the web restore tool were you getting that error?

 

Also, I'm showing the restore complete yesterday, after you posted this. Is everything looking okay now?

 

Tyler W.
Community Moderator, L1 Team Lead
0
JaredG
Moderator
(384)

Re: Code : FRIDOW0001

@shall787

 

We haven't heard back from you yet.  Are you still having problems when restoring data?

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0
Tyler_W
Moderator
(72)

Re: Code : FRIDOW0001

Hello! Did the previous post answer your questions, or do you need anymore help from us? Please let us know!

Tyler W.
Community Moderator, L1 Team Lead
0
Tyler_W
Moderator
(72)
Solution

Re: Code : FRIDOW0001

@shall787

 

For instructions on this error message see the article Instant Download Error - CODE: FRIDOW0001

 

We feel like this issue has been resolved. We are marking the solution for future reference. Please let us know if you need any further assistance.

 

Tyler W.
Community Moderator, L1 Team Lead
0