Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Announcements
CONTEST ANNOUNCEMENT! Enter to win a $50 Amazon Gift Card!
Tell us a personal story of a time when Mozy really helped you out. Did you think all was lost but found Mozy had what you needed? Did it "save your bacon" so-to-speak? Check out the latest blog for details on how to enter for a chance to win!

Latest Blog: How to Set Up Multiple Log-Ins for Your Account
Want to set up multiple sets of credentials so different people in your office/home can log in to your account? Check out today's blog for more information on what you need and how to do it...
decca1
Student
(0)
Solved (Go to Solution)

Clock stopped July 2016!

I  added a second laptop while my other one is being repaired.

I added the second one last week. Although it backs up what I do daily it has not restored my missing data since July 2016 (when I got my new laptop)

I have had 'chat' support for hours but nothing happens

I then asked to make a complaint and was told to make it to someone on 'chatline'!!!!!!!!!!!

I logged this morning and asked to chat to a Supervisor- there are none in the office.

Can anyone tell me how to get proper Customer Service?

0
Highlighted
JaredG
Moderator
(582)
Solution

Re: Clock stopped July 2016!

@decca1

 

It looks like you were able to contact support since I see an open case.  

 

Here is a link to instructions on how to contact support.

 

Please comment in the Mozy forums if you have any other questions for the community.

 

Thank you,

Jared
Mozy Support
0
ShawnL
Community Manager
(565)

Re: Clock stopped July 2016!

@decca1 - I see from your case that you were able to get in contact with a supervisor. Should you have any trouble with your case or getting in contact with support management in the future, please let me know directly and I will get in contact with them for you.

 

Thank you for using the Mozy community forum!

Shawn L.
Community Manager
0