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/t5/Restores/Cannot-find-backup-files/td-p/93473

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trinitee
Student
(0)
Solved (Go to Solution)

Cannot find backup files

My Trinitee PC machine has crashed. It will not start.
I cannot find the backup files from my Desktop account. I urgently need 2 of these files for a meeting on Monday Morning

0 Reps
Benjamin_C
Moderator
(240)
Solution

Re: Cannot find backup files

What you will want to do is something called a Web Restore. Log onto your account at Mozy.com, and once there click on the Devices tab on the left, then click on the name of your computer. From there you should be able to browse your file structure until you find the files you are missing, and then download them. Here is an article on how to do all of that:

 

http://support.mozy.com/articles/en_US/FAQ/Create-Web-Restore-MozyHome

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
JaredG
Moderator
(825)

Re: Cannot find backup files

@trinitee

 

Were you able to follow  Benjamin's instructions? 

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0 Reps
trinitee
Student
(0)

Re: Cannot find backup files

The problem is that I retired the Trinitee laptop and transferred all the files to another computer but did not link the new machine.

My techie help is coming to help me get it right \. I will report to the Community.

0 Reps
ScottS1
Moderator
(182)

Re: Cannot find backup files

@trinitee

 

No problem! Kindly let us know what you find!

 

Regards,

 

Scott

Mozy Forum Moderator

0 Reps
JaredG
Moderator
(825)

Re: Cannot find backup files

@trinitee

 

If you or your IT admin have any questions for the Mozy Community please let us know.

 

Thank you,

 

 

Jared
Mozy Support
ScottS1
Moderator
(182)

Re: Cannot find backup files

@trinitee

 

We will be marking this thread as resolved shortly. Please respond if you still need assistance.

 

Regards,

 

Scott

Mozy Forum Moderator

0 Reps
JaredG
Moderator
(825)

Re: Cannot find backup files

@trinitee

 

We haven't heard from you in about a week.

 

Did you need further assistance?

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0 Reps