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Solved (Go to Solution)

Backup set deleted

Randsomware has deleted all the contents of the backup set. There are old backups that include all the files that I want to restore that I can see from the Mozy web site but there is no way to tell the system that I want to restore these files from an earlier backup.

0 Reps
PTNubs
Moderator
(272)
Solution

Re: Backup set deleted

@stevejarvis

 

The website does have an option to change the date you are viewing/restoring.

Please refer to the user guide to guide you through that process:

 

If you prefer to see screenshots, please see this article that includes those images.

Step 7 shows you the Change Date option.


Peter M
Community Moderator
0 Reps
JaredG
Moderator
(706)

Re: Backup set deleted

@stevejarvis

 

Were you able to follow the links Peter gave in his last post and follow the instructions on how to change the date of the restore page?  Please post any other questions or comments if any, otherwise please mark this thread as solved.

 

Thank you,

Jared
Mozy Support
0 Reps
JaredG
Moderator
(706)

Re: Backup set deleted

@stevejarvis

 

We haven't heard back from you yet.  Please let us know if you are having any troubles restoring from an earlier date.

 

Thank you,

Jared
Mozy Support
0 Reps
JaredG
Moderator
(706)

Re: Backup set deleted

@stevejarvis

 

We haven't heard from you since your initial post 5 days ago, so I've marked this thread as solved, however if you have any questions please post in the Mozy Community any time.

 

Thank you,

Jared
Mozy Support
0 Reps
ShawnL
Community Manager
(625)

Re: Backup set deleted

@stevejarvis - Please let us know if there are any additional questions we can help answer for you. 

 

Thank you for using the Mozy forum!

Shawn L.
Community Manager
0 Reps