[#1]

I have a paid account, but no access to Case Management or Live chat, does someone at Mozy need to activate this?

thanks

Tony

[#2 · Accepted solution]

Hi there,

Please log in again to the support page at http://support.mozy.com . THose options should now be there.

[#3]

Thanks Carl, for your quick response, case Management and Live Chat has now been added.

Tony

[#4]

im trying to speak to support.

they ask for my support id

where is case management?

why is mozy so **bleep****bleep** complicated to use?

help please. im paying for this.

[#5]

I am trying to restore files from a desktop that I am "retiring" to a Macair. Do i need to "register" the Macair in order to restore?  Where is case management number ???? No can find !

[#6]

I seem to be having the same prob as Britboy - paid account but no access to case management, hence no ability to submit a case as suggested for a problem with Mozy.

[#7]

Cannot find Case Management.  Cannot back up files and need to talk to support staff.