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@Randy14u - OK your case is created! Our support technicians will be investigating and contacting you via email at the username you registered in the community with. If you need to be contacted a different way, feel free to private message me and I will update your case with that information.
@Randy14u - Since you have a case open with @angelag, we're going to mark your thread as resolved on the forum, however if there are any additional questions we can help answer for you, please comment below.