We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.



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One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!
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billed twice on same day

I was billed twice when I signed up on the same day.


Can you help me.

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Re: billed twice on same day



Yes I see the double bill on your account.  Looks like you may have hit the submit button twice.  I have sent you a private message to verify that last 4 digits of the credit card on your account (don't reply here but to the private message I sent) and I'll submit for the refund for the second charge.


Thank you,

Mozy Support
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Re: billed twice on same day and for the wrong amount

I didn't receive a reply from you about this problem . The amount billed is different then my renewal rate

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