We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

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Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!

Unable to Login

I am tech support at a dental office. The former tech, who is no longer there nor available to answer questions set up Mozy on their server to backup data with an email account that we do not have access. Therefore we can not manage the application even though they are paying for it monthly.

When I attempt to contact Mozy the automated service asks for information we cannot provide because we don't have access. Mozy will not allow us to talk to a live person so we are stuck. Our only option so far is to cancel the paid service and go with someone else.

Please Help!

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Re: Unable to Login

@Gizmo_tech_man I'll create a support case and send you an email to get this resolved.


Thank you,


Mozy Support

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