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Support Site Tour

Hi,

I have not used Mozy for a few years (but continued to pay for the service).  I just reinstalled the software but I am unable to log in.  The email for resetting my password was never received.  Without those, I can't access my account or can't create a case to get support.

 

Without help, I will have to cancel my account.

 

Thank you

0 Reps
ShawnL
Community Manager
(146)

Re: Support Site Tour

Thank you for reaching out to the Mozy community. 

 

If you can please reach out to me via a private message, we will be happy to help! Please include the Mozy email address you registered your account with. It will also be easier if you register in the community at the top of the page, then I will be able to contact you through a private message as well. 

 

Hope to hear from you soon!

 

PS - I moved your post out to another thread since its a new topic. 

Shawn L.
Community Manager
0 Reps
ShawnL
Community Manager
(146)

Re: Support Site Tour

Have you had a chance to look at the previous steps? Since you're not registered in the community we can't see your contact information. Feel free to register or send me a private message, and we will get this looked into for you right away!

 

Thanks!

Shawn L.
Community Manager
0 Reps
JaredG
Moderator
(479)

Re: Support Site Tour

As Shawn mentioned, we will not be able to look up your information until you create an account or register with the community then post your question again so we can look up your email address in our database.

 

Here's the link to register:

 

https://secure.mozy.com/registration/free

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0 Reps
PTNubs
Moderator
(154)
Solution

Re: Support Site Tour

Hello again,

 

As we've mentioned already, without being a registered member of the community, we have no way to directly contact you regarding this issue.

 

Here's the link to register:

https://secure.mozy.com/registration/free


Peter M
Community Moderator
0 Reps