Latest from the Blog: How to Find Your Support ID
MozyPro customers who are looking for Phone Support will need their 9-digit Support ID in order to get through. Today's blog post covers the steps you need to take to find yours...
First thing, I've gone ahead and removed your email from this forum posting. The Forum is highly public and we didn't want you to receive excess spam.
I also looked under the email you'd posted and did not find an account related to it, so I checked your Community login to see if you had another email and found it there. I do see that you cancelled immediately after your renewal and have sent a refund of 65.89 back to the card on the account. You should see that on your statements in 1-7 business days. If you don't see it in 7-10 business days, please reach out to the bank/card company, as it is fully in their hands from this point forward.
If this resolves the matter, please feel free to hit "Accept as Solution" to close out the forum post as resolved. Thank you!