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I cancelled my Mozy home sunscription and then tried to request a refund, but I cannot log back into my account. I had to set up a free Mozy account just to type this email. How do I request a refund?
@kfinn222 - I'm going to create a ticket for you with our billing team and have this looked into right away.
Please look for a separate email with an update today.
I see the email that was sent out from the case and the refund is now in progress which should be returned back to your card in 2-10 business days.
Please post any questions or comments.
It looks like this has been handled and the refund applied. Is there anything further we can help you with? If not, please click the "Accept as Solution" button next to the post on this forum that was most helpful. Otherwise, we'll mark this as resolved in a few days if we don't hear from you.
We haven't heard back from you in a while so I went ahead and marked this thread as solved.
Please post in the community any time.
Thanks for the follow-up. To date, I have not received a refund. Can you please advise how the refund was processed? Was it a credit back to a credit card or a check? If it was to a credit card, can you confirm the last four digits of the card so that I can follow up with my bank?
I'm sorry you haven't received the refund yet. I've checked the billing ticket which shows that there was a delay in our system and the refund should be in your account in the next few days.
I can not give the last 4 digits of the credit card used here in the forums, however I have sent you a privet message with that information.
Also the refund will go back on the card that we had on file.
I just wanted to check in and follow up to @JaredG's response. I've confirmed that the refund was successfully sent back to the card on the account on 3/21, and typically you'll see that refund within 1-7 business days. If you don't see it in 7-10 business days, please reach out to your bank/card company as it is fully in their hands at this point.
Is there anything further I can help you with?