We are upgrading our Mozy Community!
The new community will have new features, a much improved user interface and will work on your mobile devices.
You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform.
Please see this link for further support options that are always available to you.
We apologize for the inconvenience this may cause.
I got a notification that my account was to be renewed against a credit card number I no longer had and kind of put it out of my mind. However today you charged the card! I deleted my account today to make it explicit and please refund the whole portion.
It is super shady I have to ask for a refund. When I deleted the account, you deleted my account immediately yet don't refund me for a service you are not providing (worthy of a credit card dispute)? When I bring back a product to a store, they refund me immediately without having to call them later to ask for it!
My nonexistent credit card ends in **** so please refund the entire portion you shouldn't have been able to charge anyway (I can bring that up with my bank).
*Credit card information removed for privacy reasons
Oh and I forgot to mention the shadiness of allowing me to delete my account, at which point I can't post to ask for a refund, and make me sign up for another plan just to get a refund! At least I saw a post about a free account but that is not part of the normal workflow.
Don't you get these are things that make people proactive detractors (from an NPS) perspective? I'm going to tell everyone not to use Mozy and use a i_d_r_i_v_e instead. If you had made it easy, I wouldn't have bothered to tell anyone.
We are sorry to hear about your frustrations! As per our refund policy we were able to grant a full refund! More details will be in the case created to assist you, and you should receive an email shortly.