Latest from the Blog: How to Find Your Support ID
MozyPro customers who are looking for Phone Support will need their 9-digit Support ID in order to get through. Today's blog post covers the steps you need to take to find yours...
I got a notification that my account was to be renewed against a credit card number I no longer had and kind of put it out of my mind. However today you charged the card! I deleted my account today to make it explicit and please refund the whole portion.
It is super shady I have to ask for a refund. When I deleted the account, you deleted my account immediately yet don't refund me for a service you are not providing (worthy of a credit card dispute)? When I bring back a product to a store, they refund me immediately without having to call them later to ask for it!
My nonexistent credit card ends in **** so please refund the entire portion you shouldn't have been able to charge anyway (I can bring that up with my bank).
*Credit card information removed for privacy reasons
Oh and I forgot to mention the shadiness of allowing me to delete my account, at which point I can't post to ask for a refund, and make me sign up for another plan just to get a refund! At least I saw a post about a free account but that is not part of the normal workflow.
Don't you get these are things that make people proactive detractors (from an NPS) perspective? I'm going to tell everyone not to use Mozy and use a i_d_r_i_v_e instead. If you had made it easy, I wouldn't have bothered to tell anyone.
We are sorry to hear about your frustrations! As per our refund policy we were able to grant a full refund! More details will be in the case created to assist you, and you should receive an email shortly.