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pittierl...

Warrior
(5)
Solved (Go to Solution)

Re: error says I need more storage,

Need response & help.

JaredG
Moderator
(500)

Re: error says I need more storage,

@pnutlil

 

Are you looking for more help other than what you posted here?

 

Thank you,

Jared
Mozy Support
0
ShawnL
Community Manager
(532)

Re: error says I need more storage,

@pittierlynn - Do you need any additional help?

Shawn L.
Community Manager
0
AngelinaS
Moderator
(222)
Solution

Re: error says I need more storage,

@pittierlynn   First you need to determine how much storage you need.  This can be done by reviewing the Storage Used on the Files and Folders tab of the Mozy Preferences tab.  Then you will want to go to your online account page.  This link, http://support.mozy.com/articles/en_US/FAQ/How-can-I-add-additional-storage-space explains how to add more storage.  This link, http://support.mozy.com/articles/en_US/FAQ/What-is-the-best-MozyHome-pricing-plan-for-me explains pricing for the 50GB and 125GB base plan.  

 

Once you have two additions to a MozyHome 50GB plan, it is best to upgrade to the 125GB base plan as the cost will be the same.  If additional storage is needed, you can continue adding more.

 

If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

JaredG
Moderator
(500)

Re: error says I need more storage,

@pittierlynn

 

Has you issue be resolved yet?  Please post any questions or comments,

 

Thank you,

Jared
Mozy Support
0
angelag
Community Manager
(954)

Re: error says I need more storage,

HI @pittierlynn,

 

It's been a while since we've heard from you, we're hoping this means it's resolved. I do still have my case open with you for the time being, so feel free to respond there, but otherwise we're going to go ahead and mark this thread as resolved.

Angela G.
Community Moderator/Technical Support
0