We are upgrading our Mozy Community!
The new community will have new features, a much improved user interface and will work on your mobile devices.
You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform.
Please see this link for further support options that are always available to you.
We apologize for the inconvenience this may cause.
I'm sorry to hear you'd like to cancel your account. Why exactly do you wish to terminate with us today? Are you having any difficulty with the program that I can help you with? Are there any billing concerns that have led to your decision to close your account?
What can we do to help keep your data safe, secure, and recoverable with Mozy?
@csur17 - We're very sorry to hear about your loss. I went ahead and created a case with our support team in regard to your cancellation request. Please look out for a case update email soon which will contain some next steps on the cancellation process.
Please let me know if you have any additional questions and I will be happy to help.