We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.

/t5/My-Account/Re-Cancel-Account/td-p/92253

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csur17
Student
(0)
Solved (Go to Solution)

Re: Cancel Account

how do I cancel my account?

0 Reps
angelag
Community Manager
(1238)

Re: Cancel Account

Hi @csur17,

 

I'm sorry to hear you'd like to cancel your account.  Why exactly do you wish to terminate with us today? Are you having any difficulty with the program that I can help you with? Are there any billing concerns that have led to your decision to close your account?

What can we do to help keep your data safe, secure, and recoverable with Mozy?

Angela G.
Community Moderator/Technical Support
0 Reps
csur17
Student
(0)

Re: Cancel Account

I no longer need this service. My husband recently passed and I'm having to eliminate everything I can do to a change in my finances.

 

0 Reps
csur17
Student
(0)

Re: Cancel Account

My husband recently passed and I need to eliminate all I can.

0 Reps
ShawnL
Community Manager
(628)

Re: Cancel Account

@csur17 - We're very sorry to hear about your loss. I went ahead and created a case with our support team in regard to your cancellation request. Please look out for a case update email soon which will contain some next steps on the cancellation process. 

 

Please let me know if you have any additional questions and I will be happy to help. 

Shawn L.
Community Manager
0 Reps
ShawnL
Community Manager
(628)
Solution

Re: Cancel Account

@csur17 - I see that your account is successfully canceled. Please let me know if you have any additional questions. 

 

For future customers, if you are looking to cancel your MozyHome account, please use the steps in the link below:

 

Cancel MozyHome

Shawn L.
Community Manager
0 Reps