Alert: Attention macOS High Sierra Users: We are aware there may be some compatibility issues between macOS High Sierra and Mozy. Your backed up data remains protected. We will continue to provide updates as they become available.
I'm sorry to hear you'd like to cancel your account. Why exactly do you wish to terminate with us today? Are you having any difficulty with the program that I can help you with? Are there any billing concerns that have led to your decision to close your account?
What can we do to help keep your data safe, secure, and recoverable with Mozy?
@csur17 - We're very sorry to hear about your loss. I went ahead and created a case with our support team in regard to your cancellation request. Please look out for a case update email soon which will contain some next steps on the cancellation process.
Please let me know if you have any additional questions and I will be happy to help.