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I too am having problems. Card was charged for upgrade. Card company initially detected fraud--$1 hold?, why?--charge for upgrade then went through. Now don't know status of my account, whether I can "chat" with support, privately or via public forum?etc. You can't afford a real CS department? Aren't you part of Dell?
Were sorry to have responded so late, it's because you posted on an old thread that was created last year (I just moved your original post to its own thread.
Paid Mozyhome accounts have chat and email support available 24/7/365
The $1 hold is used for validating the credit card.
The email you used when registering for the Mozy community is tied to a MozyFree account, and so I have sent you a privet message that you can reply to with any other email addresses you may be using with Mozy so I can look up your account.
Just checking in, we haven't heard from you in some time, is this resolved? Were your questions answered sufficiently? If so, please click Accept as Solution next to the most helpful response on this thread. If not, please let us know. We'll mark this as solved for you if we haven't heard from you in a few days.