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I deleted my account per the instructions given by the Mozy support agent and now I can't log back into speak with her about my prorated refund. How should I proceed?
Go to Solution.
01-01-2017 04:58 PM
Actually, this account is mine....I had to log in this way to post the question. It was my dad's account we were trying to get the refund on, after we deleted his account.
01-01-2017 05:00 PM
@jasonandamanda - It doesn't look like you've received an update on your thread yet. Let me have a technician reach out right away.
01-03-2017 03:02 PM
I have sent you a private message asking for more information about the account in question.
Please reply with the requested items.
01-03-2017 03:49 PM
Thank you, I replied to your message with the email address. Thanks
01-03-2017 04:17 PM
It's much appreciated.
I will continue to work with you via Private Message.
So, please mark this thread as solved to keep our boards clear.
01-04-2017 02:42 PM
@jasonandamanda - Thank you for marking the post as resolved.
Please let us know if you need any additional assistance and thank you for using the Mozy forum!
01-05-2017 08:37 AM