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jasonand...

Warrior
(5)
Solved (Go to Solution)

Prorated refund

I deleted my account per the instructions given by the Mozy support agent and now I can't log back into speak with her about my prorated refund. How  should I proceed?

 

Thanks

0 Reps
jasonand...

Warrior
(5)

Re: Prorated refund

Actually, this account is mine....I had to log in this way to post the question. It was my dad's account we were trying to get the refund on, after we deleted his account.

0 Reps
ShawnL
Community Manager
(146)

Re: Prorated refund

@jasonandamanda - It doesn't look like you've received an update on your thread yet. Let me have a technician reach out right away. 


Thanks!

Shawn L.
Community Manager
0 Reps
PTNubs
Moderator
(154)

Re: Prorated refund

@jasonandamanda

I have sent you a private message asking for more information about the account in question.

Please reply with the requested items.

Thanks.


Peter M
Community Moderator
0 Reps
jasonand...

Warrior
(5)

Re: Prorated refund

Thank you, I replied to your message with the email address. Thanks

PTNubs
Moderator
(154)
Solution

Re: Prorated refund

Thank you.

It's much appreciated.

 

I will continue to work with you via Private Message.

 

So, please mark this thread as solved to keep our boards clear.

Thanks!


Peter M
Community Moderator
ShawnL
Community Manager
(146)

Re: Prorated refund

@jasonandamanda - Thank you for marking the post as resolved.

Please let us know if you need any additional assistance and thank you for using the Mozy forum! 

Shawn L.
Community Manager
0 Reps