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I'm very sorry to hear that you are having problem with this. I don't show an account under the email you've logged into the Community with, and in the interest of keeping your information secure (since we don't recommend posting your email address in public forums) I'm going to go ahead and send you a private message to request your account information.
In the upper left hand corner of your screen, next to your user name and icon, you should see a little envelope image with a 1 (or other number) next to it. Click on that and you can access the inbox.
Thank you for using the Mozy forums! Please let us know if we can be of further assistance!
Have a great day!