New MozyHome Plans [ Edited ]

[#1]

For the first time since 2006, we’re adjusting the pricing of our MozyHome service. For more information please visit the Community Blog.

If you have any questions, comments, or concerns about the new pricing plans, please post them here in this thread.

[#2]

I can't believe Mozy is forcing me into a new plan. Old members should have been grandfathered in. for this, I am canceling my membership. It was good while it lasted. will be interesting to see how many more members follow.

[#3]

Definitely canceling when my current plan structure is up. I've recommended Mozy to literally dozens of people; I'm now recommending they all cancel as well.

[#4]

Same here. I heard a competitor is still unlimited. Will give them a try. If nothing else, I'll buy a NAS device and setup auto backups once per day. I wonder if Mozy will be able to survive this :-/

[#5]

This new pricing structure is ridiculous!  I currently have 275 gigs backed up and this will jump my monthly fee from $4.5 to $30!!  I can buy a small fireproof safe and a good external for that kind of money.  I understand that things have changed since you started, but gradual changes or a better pricing structure might have worked better.  Hitting loyal customers with a huge increase is just going to drive them away to other alternatives.

Only 50GB?!  Seriously - only casual computer users only have 50GB of files and media, and those type of users aren't savvy enough to even think to backup their files. 

Your existing plans made sense as it was good insurance in case an external drive crashed.  The new pricing is too high given the low cost of external drives and other hardward solutions.  Now I would be more motivated to spend a couple hundred dollars for good hardware that will give me the same protection.

I don't know about the rest of you, but I will be closing my account as soon as this goes in effect. 

[#6]

I have until February 14th to find an alternative. I can understand the change, but I agree...loyal customers should have been kept on their current plan. If they canceled then came back, then they'd be under the new plans.

[#7]

I hate to say it, but Mozy just made my decision process a LOT easier.

Goodbye Mozy.  Already close to completing testing with a competitor that appears to beat the pants off you guys.

I guess I'm in the category of paying subscribers that Mozy really doesn't seem to need any longer.  My annual subscribtion fees almost TRIPLE under the new plan.

And please don't talk about "changing industry dynamics".  I build storage solutions.  I know what's happening to the price of storage in the market.

For the record, the pricing changes are just the last straw.

Here's few things that already had me looking around for another provider:
-  Services issues caused by poor quality code on your client software (let's all just downgrade to v1.16 and wait for Mozy to debug their "upgraded" 2x code)
-  Negligible improvements to your offerings and services over the past 2-3 years
-  Unacceptable levels of customer communication.  Examples:  no posted information on planned or unplanned service outages, no posted information on client code updates.  Heck, the last "Support Blog" update is something about a t-shirt contest from 11/2010.
-  Long queues for support and spotty (at best) access to technical resources that can actually help

And for all this, you want me to pay over $150 a year?

Sorry.  Learn how to manage your service and how to treat customers BEFORE you implement the fee increases.

[#8]

This is really sad.  I used Mozy because of the combination of simplicity and price.  I could have just used a back-up hard drive but Mozy made it easy to "set it and forget it".  

But with this change I've been driven into action.  I've purchased a new hard drive to complete my own back-ups starting tonight.

I guess I fall under the "customers we don't want to keep" category as well.

Thanks for nothing guys...

[#9]

I had actually paid for 2 years in advance, so I'm not due for an invoice until July, 2012.  However, I've actually stopped using the service as of last week.  Why?  The honeymoon was over.  It was slowly suffocating my MacBook Pro, even after I downgraded back to 1.x from 2.0 (which was a dismal failure).  I couldn't take the lag anymore.  It was killing my productivity.  And now, I see a huge bag of salt is about to be rubbed in the wound.

50GB?  An iPod can hold 60GB alone!  Cloud storage of even a (now modest) 200GB hard drive means we already have to worry about bumping up against the monthly data transfer cap from our ISP (Comcast), now we're going to get socked on the other end.

Once I have everything in place with my new backup source I'll be requesting a refund.  I even took the referral link and review off my website.

I'd start dusting off your resumes, guys.  There are better, cheaper and more stable alternatives to Mozy, and your future ain't looking...ehrm...rozy.

[#10]

I am angry and frustrated. Interesting that despite Mozy's claims that many users will benefit, none of those users appear to have been thrilled enough to post their appreciation.

The thing that really gets me (and this is inexcusable) is that there was no warning. Despite all the emails I get from Mozy announcing some new improvement, I got no email warning me that this change would take place. I just got the red notification in my Status window that my account had expired. (And that I'd automatically be placed in some monthly plan until I decide otherwise!)

Sad really. This unpleasantness could have been avoided with some thought to giving loyal customers a bit of advance warning.