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dgurley007
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My monthly charge doubled last month. Why is that and how do I change it back?

 

06-27-2012 10:23 AM

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Techalder
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Re: My monthly charge doubled last month. Why is that and how do I change it back?

I looked up your account and it looks like you added another 80 Gigabytes of quota to your

account on the 21st of May. It was prorated in May for 40 cents, but when you were billed

the monthly amount, it was not prorated for the month of June but rather the entire amount

was billed. 

 

I've created a case for you so we can resolve this as you may be wanting that 80 Gigabytes,

or some variation of that amount and didn't want to make changes to your account without

your consent.

 

Tech :-)

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06-27-2012 11:07 AM

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