We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.

/t5/My-Account/Looking-for-Prorated-Refund/td-p/82139

ForumTopicPage

Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Announcements
Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!
Solved (Go to Solution)

Looking for Prorated Refund

Hello.  I cancelled my account back in March 2015 and I haven't received a refund yet.  Can you please issue the refund?  Thanks, Shawn

0 Reps
zachm
Admin Emeritus
(393)

Re: Looking for Prorated Refund

Hi @codeman1972 let me get someone that can help us here.

Zach M.
Community Manager
0 Reps
BretA
Moderator
(162)
Solution

Re: Looking for Prorated Refund

@codeman1972

 

Fortunately you used the same email address, so I was able to find the deleted account without a problem. I have issued the refund, but please allow 7-10 business days for it to appear on your card. I've also sent you confirmation in a private message.

 

-BretA

Re: Looking for Prorated Refund

Sorry for such a delayed response, Bret.  I did see that the refund made it to my account.  Thank you very much for your help.

 

Shawn

JamieSATX
Cook
(0)

Re: Looking for Prorated Refund

I too deleted my account and would like a prorated refund. I created a new free account with the same e-mail address so that I would be able to request the refund on this board. Please send me an e-mail confirming that the refund will be processed.

0 Reps