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Tammygogo
Sensei Level 2
(57)
Solved (Go to Solution)

Login

I recently signed up for Mozy hope and I'm afraid I may have signed mistyped my email address because I didn't get there confirmation. Can someone help me?
0
Tammygogo
Sensei Level 2
(57)

Re: Login

Mozy Home sorry. I guess this explains why I mistyped my email...
angelag
Community Manager
(721)

Re: Login

Hi @Tammygogo,

 

The email address you entered in your account here does match the one I show a MozyHome account for, but that account appears to be verified already. It just hasn't been used. I'm going to send you a Private Message to verify that your email is correct, as we don't want to publish that personal information in this public forum. Please check your Inbox here. Smiley Happy

 

Angela G.
Community Moderator/Technical Support
0
Tyler_W
Moderator
(72)

Re: Login

@Tammygogo Has your problem been resolved? If so, please click Accept as Solution next to @angelag's reply!

Tyler W.
Community Moderator, L1 Team Lead
0
angelag
Community Manager
(721)

Re: Login

Hi @Tammygogo,

 

I haven't heard back from you on this thread or via my private message, did everything work out? Are you still having trouble with this?

 

 

Angela G.
Community Moderator/Technical Support
0
JaredG
Moderator
(446)

Re: Login

@Tammygogo

 

I wouldn't be concerned about the confirmation email if you are able to log into Mozy.com.

 

If you are unable to log in to Mozy.com for any reason then use the forgot password link to rest your password.

 

I hope this information is helpful, but if you run in to any problems then please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0
Tammygogo
Sensei Level 2
(57)

Re: Login

Sorry was out of town. I got the password figured out! Thanks!

Can I use Sync as a free user? I think that might be all I need for my account for now.
0
angelag
Community Manager
(721)

Re: Login

Hi @Tammygogo,

 

So glad to hear you got the login all figured out! You definitely can use Sync as a free user, but it will limit you to the 2GB for the whole account. So your backup and Sync will have to share that same 2GB of data.

 

There are also a few downsides to using the Free version. For example, if your machine goes without a backup for more than 30 days your account may be deleted for inactivity. You also wont have access to any support other than the KB and the community forums.

 

If you'd like to make that transition I can certainly create a case and help you downgrade though. Please let me know how you'd like to proceed.

Angela G.
Community Moderator/Technical Support
0
Tammygogo
Sensei Level 2
(57)

Re: Login

Pretty sure I'm just on a free account. Can you confirm?
0
Tammygogo
Sensei Level 2
(57)

Re: Login

I just wanted to try Sync on a free account first to ensure I like it before I buy. My sister uses Mozy and referred me.
0