Alert: Attention macOS High Sierra Users: We are aware there may be some compatibility issues between macOS High Sierra and Mozy. Your backed up data remains protected. We will continue to provide updates as they become available.
I would like to download from paid to free account
From the threads on here it seems like the process to accomplish this is by opening a thread here (which seems a little odd / clunky)
At any rate, if so I I'm submitting my request to download from a paid to free account.
By the way, I upgraded my account I think about a year ago when I ran out of space in my backup set, but somehow my local install never was able to detect the upgrade. I didn't have time to hassle with it, so I've been paying for the service for the past year, but have not had my data backed up during that time.
I'll be switching to another backup service, but would like to continue using the file sync service which has worked well!
Thus preference is to downgrade to free account over cancelling and deleting account entirely.
During this time that the backup did not run, we were still preserving the data you had already backed up. We are here 24/7 to help you with an issues you're experiencing, you just need to let us know when you have them so we can help.
I see that Jared is working with you on this issue and has created a case number (01599702). Please stay in touch with him to assist you. Do you have any other general questions we can answer regarding this topic in this thread? Let us know when possible.
I see that you were able to get this taken care of via your Support case with @JaredG. That case has now been marked as resolved, so we're going to mark this thread as resolved as well. If you need anything further, please don't hesitate to let us know.