New from the Blog: Tour of your MozyHome Account
Join us for Part 1 and 2 in our series where we provide a detailed tour of the MozyHome account settings.
May's Webinar: How long does my data stay on Mozy servers? This months webinar on 05/31 will look at the recent changes to the Mozy retention policies which gives users access to older versions of files for longer. Register today!
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Note that your backup was reporting a FilesystemError1 between March 26, 2017 and April 30, 2017 which means you have an EFS encrypted file or files that could not backup because the setting to backup EFS encrypted files was disabled (last backup 4/30/17).
If you have any trouble with the restore process, please come back to the community for assistance.
I will now mark this thread as resolved. But please be certain to review Jared's suggestion for the solution regarding restoring your files via the Web Restore method. He has included a link that will assist you in this regard which includes a precise guide that will assist you in great detail. If you need anything else, please don't hesitate to create a new topic so we can help.