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Solved (Go to Solution)

I have not had a back-up in several days.

When I checked my account, it said,

"You have not had back up in last week.

Is your Mozy having problems?"

That is what I am asking you. I lost my hard drive this morning, have bought a new computer and will want to restore my files. My account says that I am paid up until May 16, 2017.

What can I do?

0
JaredG
Moderator
(451)
Solution

Re: I have not had a back-up in several days.

@Karlene-PC

 

Yes you may restore your files. Here is a link to our knowledge base article with instructions on how to restore all your files.

 

Note that your backup was reporting a FilesystemError1 between March 26, 2017 and April 30, 2017 which means you have an EFS encrypted file or files that could not backup because the setting to backup EFS encrypted files was disabled (last backup 4/30/17).

 

If you have any trouble with the restore process, please come back to the community for assistance.

 

Thank you,

Jared
Mozy Support
JaredG
Moderator
(451)

Re: I have not had a back-up in several days.

@Karlene-PC

 

Any luck restoring your data?  Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0
AngelinaS
Moderator
(219)

Re: I have not had a back-up in several days.

@Karlene-PC  Was the information provided in this thread helpful in answering your questions?


If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

0
ScottS1
Moderator
(36)

Re: I have not had a back-up in several days.

@Karlene-PC


I will now mark this thread as resolved. But please be certain to review Jared's suggestion for the solution regarding restoring your files via the Web Restore method. He has included a link that will assist you in this regard which includes a precise guide that will assist you in great detail. If you need anything else, please don't hesitate to create a new topic so we can help.

 

Regards,

 

Scott
Mozy Support

0
ShawnL
Community Manager
(455)

Re: I have not had a back-up in several days.

@Karlene-PC - Please let us know if there are any other questions we can help answer for you. 

 

Thank you for using the Mozy forums!

Shawn L.
Community Manager
0