We are upgrading our Mozy Community!
The new community will have new features, a much improved user interface and will work on your mobile devices.
You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform.
Please see this link for further support options that are always available to you.
We apologize for the inconvenience this may cause.
Note that your backup was reporting a FilesystemError1 between March 26, 2017 and April 30, 2017 which means you have an EFS encrypted file or files that could not backup because the setting to backup EFS encrypted files was disabled (last backup 4/30/17).
If you have any trouble with the restore process, please come back to the community for assistance.
I will now mark this thread as resolved. But please be certain to review Jared's suggestion for the solution regarding restoring your files via the Web Restore method. He has included a link that will assist you in this regard which includes a precise guide that will assist you in great detail. If you need anything else, please don't hesitate to create a new topic so we can help.