Latest from the Blog: How to Find Your Support ID
MozyPro customers who are looking for Phone Support will need their 9-digit Support ID in order to get through. Today's blog post covers the steps you need to take to find yours...
Note that your backup was reporting a FilesystemError1 between March 26, 2017 and April 30, 2017 which means you have an EFS encrypted file or files that could not backup because the setting to backup EFS encrypted files was disabled (last backup 4/30/17).
If you have any trouble with the restore process, please come back to the community for assistance.
I will now mark this thread as resolved. But please be certain to review Jared's suggestion for the solution regarding restoring your files via the Web Restore method. He has included a link that will assist you in this regard which includes a precise guide that will assist you in great detail. If you need anything else, please don't hesitate to create a new topic so we can help.