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banshee
Spy
(2)
Solved (Go to Solution)

How do I cancel my account? I want to cancel it right away. I don't know how to PM Mozy techs. Thank

How do I cancel my account? My impression is that I have to PM a Mozy employee. I don't know how to do that.

 

I have no money and I need to cancel the account right away. Thank you.

Fryer
Employee
(497)
Solution

Re: How do I cancel my account? I want to cancel it right away. I don't know how to PM Mozy techs. T

You have 145 GB of storage, but you're not backing up very much. I've gone ahead and reverted you to the free account. You should be able to continue backing up, but you're on the edge of your limit so if you get more data you'll want to use the referral program to get more quota or unselect data.

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0
guurtje1
Cook
(0)

Re: How do I cancel my account? I want to cancel it right away. I don't know how to PM Mozy techs. T

Dear madam, sir,

 

Due to the fact that I work with mij documents in 'the Cloud' and due to the fact that since 6 months I work on an apple, I would lik to cancel my subscription on mozy. I would appreciate if I transfer mij payed subscription into a free subscription.

 

Thank you,

Jacqueline Pijcke

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delkins12
Student
(0)

Re: How do I cancel my account? I want to cancel it right away. I don't know how to PM Mozy techs. T

Great for him but you didn't answer the question.  How does someone cancel without having to do it through a message board? 

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kevind
Employee
(70)
Solution

Re: How do I cancel my account? I want to cancel it right away. I don't know how to PM Mozy techs. T

Instructions on canceling a MozyHome account can be found here: http://support.mozy.com/support/mozyKnowledgeBase?DocId=77385 How do I cancel my MozyHome account?

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Re: How do I cancel my account? I want to cancel it right away. I don't know how to PM Mozy techs. T

please also cancel my account and refund it if possible because I thought this was an archiving online storage. Only purchased it today. Also whenever I try to contact your support, I am logged out automatically and cannot log-in. Please check on that. Thank yoU!

0
kevind
Employee
(70)
Solution

Re: How do I cancel my account? I want to cancel it right away. I don't know how to PM Mozy techs. T

lacapkatrina, I've reverted your account to a free account, canceling the subscription.  If you'd like to delete the account you can do so via your account home (log into the Mozy website at www.mozy.com/login ).

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Re: How do I cancel my account? I want to cancel it right away. I don't know how to PM Mozy techs. T

I want to cancel my account. It is being paid by authomatic charge. How do I cancel the account?

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carlco
Employee
(136)
Solution

Re: How do I cancel my account? I want to cancel it right away. I don't know how to PM Mozy techs. T

Hi there,

 

 

Instructions on canceling a MozyHome account can be found here: http://support.mozy.com/support/mozyKnowledgeBase?DocId=77385 How do I cancel my MozyHome account?

 

 

Thank you,


Carl Cochran
Mozy L2 Support Engineer
0
lazyguru
Cook
(0)

Re: How do I cancel my account? I want to cancel it right away. I don't know how to PM Mozy techs. T

Carl, the link you keep posting is broken.  It generates a 404

 

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