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please send ME this form. you have me under two different email addresses; *** and ***. I no longer have cox services.
*edited to remove personal information*
Solved! Go to Solution.
@wbh - I will create a case with support to help get your email address updated.
Note - Avoid putting in your email address in the forum in the future for security reasons.
My Problem is the wrong email address on the login for using BAKUP! I log in with my current email address and then IO go to start a new back up and the WRONG ADDRESs is on the FORM. also it asks for my OLD Pword, which I have forgotten.I just need to have my currend ADDRESS and Pword changed in this backup form.
@wbh Once you have the email address and password changed within your account at www.mozy.com, you can update that information within the MozyHome backup client by entering the new login credentials in the fields that currently have the old email address and password.
1. changing your email address and password online: http://support.mozy.com/articles/en_US/FAQ/How-do-I-change-my-MozyHome-log-in-credentials
2. changing the email address and password within the backup software: http://support.mozy.com/articles/en_US/FAQ/How-do-I-change-the-Mozy-password-on-the-machine
If this helped you, please like the response given and press Accept as Solution.
I can see that your Cox email address is no longer in our system and I see two computers on your account with only one of the two computers backing up.
If your question has been solved then please mark this thread as solved, otherwise please post any additional questions.
Since your issue appears to be solved and we haven't heard back from you in a few days, I have marked this thread as solved, however if you are still having troubles or if you any questions please come and post in the Mozy Community forums any time.
@wbh - Please let us know if there are any additional questions we can help answer for you.
Thank you for using the Mozy forum!