We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.



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One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!
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Please downgrade my account to free.

Community Manager

Re: Downgrade

Hi @TFK3,


This requires some personal information, so I've gone ahead and created a case via our Support System and reached out to you by email. Please reply to my email in order to verify your information and help complete this task.

Angela G.
Community Moderator/Technical Support
0 Reps

Re: Downgrade



It appears Angela can assist you further regarding this issue via a ticket created. If you have any further questions, please let us know in this thread if you like. But she should be in touch with you and communication will resume via the case created.





Mozy Support

0 Reps
Community Manager

Re: Downgrade

@TFK3 - It looks like your request was taken care of through a support case. I am going to mark this thread as resolved, but if you have any additional questions, please let us know. 


Thank you for using the Mozy forums!

Shawn L.
Community Manager
0 Reps