We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.

/t5/My-Account/Downgrade-from-paid-to-free/td-p/92738

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momkat
Samurai Level 2
(80)
Solved (Go to Solution)

Downgrade from paid to free

How would I create a new thread?

ShawnL
Community Manager
(628)

Re: Downgrade from paid to free

@momkat

 

I've moved your post out to a new thread. What can we help you with?

Shawn L.
Community Manager
angelag
Community Manager
(1238)
Solution

Re: Downgrade from paid to free

Hi @momkat,

 

To create a new community thread, you'll want to make sure you are logged into the community and then you can click on "Create New Post" from the left hand side of the community. Or you can start typing your question in the search field at the top and create from there also.

 

I've created a handy knowledge base article with the detailed instructions, check it out here: How to Create a New Forum Topic in the Mozy Community

Angela G.
Community Moderator/Technical Support
ScottS1
Moderator
(182)

Re: Downgrade from paid to free

@momkat

 

Just checking in! Were the steps Angela gave helpful for you? Do you have any other questions we can help address?

 

Regards,

 

Scott

Mozy Forum Moderator

0 Reps
JaredG
Moderator
(825)

Re: Downgrade from paid to free

@momkat

 

We haven't heard from you since your post about 11 days ago.  Were you able to follow Angela's instructions?

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0 Reps
ScottS1
Moderator
(182)

Re: Downgrade from paid to free

@momkat

 

We will now mark this thread as resolved. If you need anything else, don't hesitate to ask!

 

Regards,

 

Scott

Mozy Forum Moderator

0 Reps