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amanzini
Cook
(0)
Solved (Go to Solution)

Closing account

I want to close my account and get a refund since I was billed less than 90 days ago. Please confirm how this is done since it is nowhere to be found on your support portal.

0 Reps
zachm
Admin Emeritus
(67)

Re: Closing account

I'm sorry it looks like this has not been addressed in the community. But I think this is one that a support agent has to handle. Let me get someone involved.

Zach M.
Community Manager
0 Reps
JaredG
Moderator
(479)
Solution

Re: Closing account

We are sorry to see you go.  I see that that you have canceled your account and that you are within the 90 day grace period for prorated refunds which I have given back to your credit card and will take 7 to 10 business days to complete.

 

Please post any questions or comments.

 

Thank you,

 

 

Jared
Mozy Support
0 Reps

Re: Closing account

Thank you.  I'll look for the refund to my credit card.

 

0 Reps