We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.



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Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!
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Closing account

I want to close my account and get a refund since I was billed less than 90 days ago. Please confirm how this is done since it is nowhere to be found on your support portal.

0 Reps
Admin Emeritus

Re: Closing account

I'm sorry it looks like this has not been addressed in the community. But I think this is one that a support agent has to handle. Let me get someone involved.

Zach M.
Community Manager
0 Reps

Re: Closing account

We are sorry to see you go.  I see that that you have canceled your account and that you are within the 90 day grace period for prorated refunds which I have given back to your credit card and will take 7 to 10 business days to complete.


Please post any questions or comments.


Thank you,



Mozy Support
0 Reps

Re: Closing account

Thank you.  I'll look for the refund to my credit card.


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