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Charged twice for my monthly subscription

I was charged twice for my monthly subscription that I just signed up for.  Can I please be refunded the $7.99 that was charged by error?

ShawnL
Community Manager
(455)

Re: Charged twice for my monthly subscription

@awoods2662 - Let me look into this for you right away! I will update your thread as soon as possible once my investigation is complete. 

 

Thanks!

Shawn L.
Community Manager
0
ShawnL
Community Manager
(455)
Solution

Re: Charged twice for my monthly subscription

@awoods2662 - It looks like your account was refunded the additional charge earlier today. Typically the refund takes about 7-10 business days.

Were there any additional questions we can help answer for you today? If so, please let us know. If not, feel free to mark the thread as resolved. 

 

Thank you for using the Mozy forum!

 

 

Shawn L.
Community Manager
0