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My MozyHome Free account went a little over my limit, by 0.1 GB, 5 days ago. I have deleted a computer and reduced the total size of backup sets and files.
But I cannot start a backup to apply these changes. (Start Backup button on Status is grayed out.)
What can I do?
Solved! Go to Solution.
@tristram When the Start Backup button is grayed out that indicates that there was an issue with starting the service. To restart the service you will want to follow these steps:
Now you may be asking, "What caused this to happen in the first place?" While it's really difficult to narrow down the specific reason, 9 times out of 10 it's caused by another program blocking Mozy or stopping it's service. These programs are usually anti-virus software.
To avoid this happening in the future we suggest that add these exclusions to your Anti-Virus software:
**NOTE: Due to the fact that anti-virus programs are not developed by Mozy, we do not support them. If you have questions on how to add them to the exclusion list you will want to contact the support team for that software.
How did Tyler_W's instructions work for you? I would have checked your account to see if backups were working but the email address you used for your Mozy Community account does not appear in our system on an account, so you must have used a different email address.
If you believe there is no antivirus running on your computer then restart your computer and try again to run a backup.
Please post any questions or comments and let us know if you have any issues getting the Mozy service running again.
Many thanks, @Tyler_W, for your clear step-by-step instructions.
They worked perfectly! Now all is well again.
Thanks too for your explanation of why my problem happened, and how to prevent its happening again. It took some googling and poking around to figure out how to add the Mozy exclusions to my anti-virus (Avast), but I finally got that fixed too.
@JaredG: Yes, while I was trying to solve my problem, I did update my email address. That's why you couldn't find my account.
@PTNubs: Yes, I've had a number of successful backups, and I've reduced the size to comfortably under my quota.
Mozy's prompt and helpful support is truly impressive!
I'm so glad your issue was resolved! Please let us know if you have any additional questions and we will be glad to help!
Thank you for participating in the Mozy community!