Latest from the Blog: How to Find Your Support ID
MozyPro customers who are looking for Phone Support will need their 9-digit Support ID in order to get through. Today's blog post covers the steps you need to take to find yours...
Cancelled subscription and was locked out of support
I cancelled my 2-year subscription on the day that my renewal was scheduled to occur by following the instructions; however I did not receive a confirmation. Further, by following instruction I became unable to access the customer support features to confirm cancelation. I did not receive any form of confirmation of subscription cancellation or refund.
I had to reopen a free account to access this blog.
Please confirm my cancellation and refund for my previous account under the same email.
I recommend that this process be made more user friendly as the difficulty of the cancellation process strongly discourages future reactivation. Other cloud technology solutions make the subscription mgmt process much more user friendly.