May's Webinar: How long does my data stay on Mozy servers? This months webinar on 05/31 will look at the recent changes to the Mozy retention policies which gives users access to older versions of files for longer. Register today!
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Cancelled subscription and was locked out of support
I cancelled my 2-year subscription on the day that my renewal was scheduled to occur by following the instructions; however I did not receive a confirmation. Further, by following instruction I became unable to access the customer support features to confirm cancelation. I did not receive any form of confirmation of subscription cancellation or refund.
I had to reopen a free account to access this blog.
Please confirm my cancellation and refund for my previous account under the same email.
I recommend that this process be made more user friendly as the difficulty of the cancellation process strongly discourages future reactivation. Other cloud technology solutions make the subscription mgmt process much more user friendly.