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/t5/My-Account/Cancel-subscription-on-a-future-date/m-p/94250/highlight/true

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Cancel subscription on a future date

Is there a way to cancel a subscription to be effective on the current term renewal date - essentially just not auto-renewing? I know I can login to Mozy on the date my subscription ends and delete my account but I prefer to do this in advance if possible and still use the remainder of the term I have paid for.

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Telemachus
Moderator
(70)

Re: Cancel subscription on a future date

@trogers313 Automatic renewal cannot be disabled on Mozy accounts.  If you decide that you do not want to continue to use Mozy, you will need to cancel your account prior to the renewal date in order to avoid being automatically renewed.

Let us know if you have any other questions. If not, please select, "Accept as Solution" for this response.

 

Thank you,

 

Telemachus

Mozy Support

 

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ScottS1
Moderator
(182)

Re: Cancel subscription on a future date

@trogers313

 

Did you have any other questions or concerns we can address before we mark this thread as resolved?

 

Regards,

 

Scott

Mozy Forum Moderator

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