We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.



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Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!
Solved (Go to Solution)

Cancel Account

How do I cancel my account?  I'm on an annual charge and don't want to get charged again.

Community Manager

Re: Cancel Account



Hi there, it looks like you've managed to resolve this issue already, and the account is all taken care of.


Is there anything further I can assist you with? If not, please feel free to mark this thread as resolved. If so, please let me know.

Angela G.
Community Moderator/Technical Support
0 Reps

Re: Cancel Account



I have marked this thread as solved.


Thank you,

Mozy Support
0 Reps